1. Introduction
At Praxon Tech, we are committed to providing top-notch services and ensuring customer satisfaction. This Refund & Cancellation Policy outlines the terms under which refunds and cancellations will be processed for our products and services.
2. Cancellation Policy
- Customers may request a cancellation of their service or order within 24 hours of purchase for a full refund, provided that the service has not commenced or the product has not been delivered.
- For subscription-based services, cancellation requests must be made at least 7 days before the renewal date to avoid being charged for the next billing cycle.
- Cancellations made after the stipulated period may not be eligible for a refund.
- To request a cancellation, please contact our support team at [email protected] with your order details.
3. Refund Policy
- Refunds will be processed based on the nature of the service or product purchased.
- For digital products and software solutions, refunds will only be considered if the product is defective or not as described. Customers must report any issues within 7 days of purchase.
- For service-based offerings, refunds will only be granted if the service has not been delivered or initiated.
- No refunds will be provided for partially completed or fully delivered services.
- Refunds, if approved, will be processed within 7-10 business days to the original payment method.
4. Exceptions
- Custom development, personalized solutions, and consulting services are non-refundable once the project has started.
- Any third-party fees or charges incurred are non-refundable.
- Discounted or promotional services/products are not eligible for refunds unless explicitly stated.
5. Modifications to the Policy
Praxon Tech reserves the right to modify this policy at any time. Customers are encouraged to review this policy periodically for any changes.
For further assistance, please contact our customer support at [email protected].