CRM & Helpdesk ERP Solutions
Build lasting customer relationships with unified CRM and deliver exceptional support with integrated helpdesk. From lead capture to opportunity management, ticket resolution to customer feedback—manage the entire customer lifecycle on one platform.
CRM & Support Challenges
Scattered Customer Data
Customer information spread across emails, spreadsheets, and disconnected tools. Sales teams lack visibility into customer history, leading to poor personalization and lost opportunities.
Slow Support Response
Manual ticket assignment, lack of SLA tracking, and no knowledge base slow down support resolution. Customer frustration grows while support teams struggle with repetitive queries.
No Sales Pipeline Visibility
Without clear pipeline tracking, deals fall through cracks. Forecasting is guesswork, and management has no real-time visibility into sales performance and conversion rates.
Why Choose Praxon for CRM
Unified Customer 360° View
Complete customer history—from first inquiry to support tickets, quotes to invoices—in one place. Empower every team member with context for personalized, efficient interactions.
Intelligent Ticket Management
Automated ticket routing based on issue type, priority, and agent expertise. SLA tracking ensures timely resolution while knowledge base reduces repetitive queries by 40%.
Sales Pipeline Clarity
Visual pipeline tracking from lead to closure. Real-time forecasting, conversion analysis, and activity tracking help sales teams close more deals faster.
Seamless ERP Integration
CRM and Helpdesk fully integrated with sales, invoicing, inventory, and accounting. No data re-entry, instant quote-to-order conversion, and complete business visibility.
Complete CRM & Helpdesk Suite
Lead Management
- Multi-channel lead capture (web, email, phone)
- Lead scoring and qualification
- Automatic lead assignment
- Lead nurturing campaigns
- Lead source tracking
- Conversion analytics
Opportunity Management
- Sales pipeline visualization
- Stage-wise opportunity tracking
- Win/loss analysis
- Probability-based forecasting
- Activity timeline
- Competitive analysis
Contact & Account Management
- Complete customer database
- Organization hierarchy
- Contact history and notes
- Relationship mapping
- Customer segmentation
- Account health scoring
Quotation & Sales Orders
- Quick quotation generation
- Product catalog integration
- Pricing rules and discounts
- Approval workflows
- Quote-to-order conversion
- Sales order tracking
Helpdesk Ticket Management
- Multi-channel ticket creation (email, portal, phone)
- Automated ticket assignment
- Priority and SLA management
- Escalation workflows
- Agent workload balancing
- Customer satisfaction surveys
Knowledge Base
- Self-service knowledge articles
- Categorized FAQ database
- Search functionality
- Article analytics
- Version control
- Customer portal integration
Customer Portal
- Self-service ticket creation
- Ticket status tracking
- Knowledge base access
- Document downloads
- Communication history
- Feedback submission
CRM Analytics & Reports
- Sales pipeline dashboards
- Lead conversion reports
- Sales performance metrics
- Ticket resolution analytics
- Customer satisfaction trends
- Revenue forecasting
